Many brands invest heavily in acquiring new customers, but far fewer focus on what happens after the sale. In the competition for loyalty, perks and discounts dominate, yet the real loyalty-defining moment often comes when something breaks.
This session uncovers how repair, usually hidden deep within sustainability pages, can be a powerful engine for retention and growth. With 37% of consumers switching to a competitor after a poor after-sales experience, the stakes are high. Using real-world examples, the speaker shows how forward-thinking brands are turning repair into a strategic advantage—and why it could be the missing link in your loyalty strategy.
Agnes Weber is a circular economy expert, helping organizations shift to sustainable and future-proof business models. With a strong background in strategy and innovation, she supports companies in reducing waste, creating closed-loop systems, and unlocking new value. As a consultant and speaker, she shares practical tools and insights to accelerate the circular transition.
Jessica is een expert in leiderschapsontwikkeling. Ze heeft ruime ervaring in het ontwikkelen en begeleiden van talent. Tegenwoordig doet zij dit als freelancer. Een introvert, maar wel een mensenmens. Jessica is host bij Emerce TV.
