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Rowan Verbraak

Design should not be about the designer or the agency but rather the impact it has on the customer. Communication and collaboration are key in this. With this as guidance Rowan Verbraak works on complex customer journeys and products at Humanoids, bringing designers, business, customers, developers and marketeers together. He specialises in Service Design, Inclusive Design and User Research and is currently working for ABN AMRO, bringing disciplines together around centralised customer values.