Privacy Statement Emerce

To Emerce your privacy is of great importance. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we aim to explain what we do at Emerce with the information we receive about you.

If you have any questions or want to know exactly what we keep track of, please contact us.

Your account
On some pages of our websites you will be asked to register first. You will be asked to enter information about yourself and choose a username. With this information we create an account, on which you can log in with that username and a self-chosen password.

To create an account, we use your name and address, company name, position, telephone number, email address, gender, date of birth and IP address. We do this based on your consent. We keep this information up to three months after you have canceled the account. We store the information so that you do not have to enter all your data repeatedly and we can contact you more easily if necessary. You can change your account information whenever you want.

Handling orders
If you place an order with us, we use your personal data to handle the order to our best ability. We may then transfer your personal details to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

Therefor we use your name and address, company name, telephone number, billing address, email address, payment details and IP address. We need this because of the contract we conclude with you. We store this information until the order is completed and seven years thereafter (which is the legal storage obligation).

If you take out a paid subscription with us, we use your personal data to process the payment.

Therefor we use your name and address, company name, telephone number, billing address, email address, payment details and IP address. We need this because of the contract we conclude with you. We keep this information until you cancel the subscription and seven years thereafter (that is the legal storage obligation).

Contact Form
If you send us an email for a question, we will answer it as soon as possible. Therefor we use your name and address, company name, telephone number and email address. Sending such an email to us implies the permission for usage of these data. We keep this information until we are sure that you are satisfied with our response and six months thereafter to have easy and fast access to this information in case of subsequent questions. It enables us as well to train our customer service to perform even better.

You can subscribe to one or more of our newsletters. They give you the latest news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. You can also unsubscribe via your account.

Your email address will only be added to the list of subscribers with your explicit permission. This data is kept for up to three months after you cancel the subscription.

When we send you a newsletter with links to white papers, and you download one by following the link, as a courtesy we already fill in the fields with your first name, last name and email address. The Publisher of the white paper will not be provided with these data unless you separately provide your permission.

Options for reactions
You can leave a comment under published messages. Your name and any website will be mentioned. To keep the discussion intact, once the response is published it cannot be deleted anymore. We can change your name on request.

Statistics and profiling
We keep statistics about the use of our website, where we can also view individual data. These statistics enable us to improve our website and, for example, only publish relevant information. We can combine all your personal data to learn more about you. Of course, your privacy remains respected at all times. If you do not want to be part of these statistics, you can always report this to us.

For the statistics we use your name and address, company name, telephone number, email address, IP address, click behavior and visitor behavior. We have a legitimate interest in this. We store this information for three months.

Other parties
We do not transfer your personal data to other companies or authorities, except if necessary for the agreed service or if the law says that it should. For example, in the event of a suspicion of fraud we can report this to the police.

We would like to send you information about offers and new products or services. We do this:

You can object to the publicity at any time. Every message mentions how this can be done. Each email contains an unsubscribe link. When you receive a publicity phone call you can indicate this when you receive a call. You can also report this via your account.

Publicity can be from us or from our partners.

Our website displays advertisements. We check whether people like them and use this information to concentrate on publishing only nice or interesting advertisements and offers in the future.

Providing data to other companies or institutions
We will only provide other companies or institutions with your personal details if this is necessary for our website or if we are legally obliged to do so (for example if the police require in case there is a suspicion of a crime).

We cooperate with certain companies. There is the possibility that our partners receive your personal data. They ensure that the advertisements contain as many interesting or fun offers as possible. It enables them to send you publicity and / or approach you with interesting sales offers. There is an agreement that you can always unsubscribe and that they will be obliged to erase your data.

If you wish to purchase whitepapers or services from third parties via our website, we provide these parties with certain personal details such as your name, company, position and email address. We will always report in advance which information is provided and which third party (s) it concerns. Filling in your personal details implies consent for this transfer.

Cookies and tracking pixels
Our website uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookies about the use of the website can be transferred to secure servers.
We place necessary, statistical and marketing cookies on our website. A necessary cookie has purely technical functionality that makes the website work properly. The statistical cookie collects anonymous data about the use of our website and thereby helps us to optimize the website. The marketing cookies keep track of your surfing behavior.
A tracking pixel is an electronic file (size normally 1 pixel x 1 pixel) that is placed in an e-mail (for example our newsletter). By using a tracking pixel we can see if an e-mail is being read.
When you visit our website for the first time, we display a message explaining cookies. If you continue to use our website afterwards, we assume that you have no objection to the cookies.
Which cookies does Emerce use?

Functional cookies
In the first place, Emerce uses functional cookies. These cookies are necessary to provide you with the services and functionalities that you have requested. For example, functional cookies remember that you are logged in, so that you do not have to log in again on a subsequent web page.

Analytics cookies
To collect statistics about the use and visit of the Website, Emerce uses analytics services. This data is analyzed by the provider of these analytics services and the results are provided to Emerce. In this way Emerce gains insight into how the website is used and can use this data to adjust the website and / or its services if necessary. If required by law, the analytics service can provide this information to third parties. Emerce uses the following services: Google Analytics, Beelert, Adhese and Sooqr.
We have made our analytics services as privacy-friendly as possible. That means that we have taken the following measures to protect your privacy:

– we have concluded a processing agreement with the provider of the analytics service;
– we have agreed with the provider of the analytics service that the data may not be used for other purposes.

Affiliate cookies
Emerce uses affiliate marketing. If you came to the website via one of our affiliates, it is possible that this affiliate will receive a reimbursement from us. To make this possible, we use affiliate cookies.

Social plug ins
The website provides access to various social media, such as Facebook, Twitter, LinkedIn, Instagram and Youtube. With the help of these so-called social plugins you can share information on the website with others and recommend it. Cookies are placed on your device by third parties via the social plugins. These may be cookies that aim to optimize your user experience, but tracking cookies can also be placed that are used to track your surfing behavior across multiple websites and to build a profile of your surfing behavior.

Delete cookies
You can always revoke the permission that you have given to Emerce for placing and reading cookies by setting your browser so that it does not accept cookies or by deleting all cookies already placed in your browser. Consult the help function of your browser to see how you can delete cookies.

Refusing and removing cookies only has consequences for the computer and the browser on which you perform this action. If you use multiple computers and / or browsers you must repeat the above-mentioned operation(s) for each computer and / or browser.

Privacy Statement
The possibility exists that the information collected by means of a cookie contains personal data. If that is the case, the Privacy Statement of Emerce also applies to the processing of these personal data.

Security of personal data is of great importance to us. You can read how we protect your privacy in our separate security policy.

Changes to this privacy statement
When our website changes, or we change our services, we must of course also adjust the privacy statement. Do always check the date below and check if there are new versions. We will do our best to announce changes separately.

View and change your data
If you have questions or want to know which personal data we have about you, you can always contact us. Find our contact details below.

You have the following rights:

Please note that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person.

File a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This service is called the Dutch Data Protection Authority.

Contact details
Emerce BV
Willem Fenengastraat 4-B
1096 BN Amsterdam
020-760 72 00

Privacy statement Emerce, version December 2019