Raimond sees customers as innovators. They constantly experiment with how they consume and how they engage with you. And the interactions they have with your company along the way is just as important as your goods or services.
It’s not exclusively the domain of B2C brands; B2B customers now have the same high expectations, whether it’s subscription pricing for medical devices or self-service shopping for airplane parts. This transformation requires companies to reimagine everything from their marketing and sales strategies to their revenue models. And here lies Raimond his strength.
With 20 years of experience in Large Enterprise environments Raimond is all about driving change and create impact by connecting the dots as a leader, as a colleague and as a trusted advisor in his current role as CX leader of Oracle Netherlands.